ICT Knowledge
We offer online courses, as well as delivered, face to face courses.
We do not provide ICT training to help you to achieve your course.
You must have sufficient knowledge of computers, phones, tablets and the internet to navigate our learner portal in order to complete your course.
Passwords & Security
We provide learners access to our online learner portal to complete courses. You are responsible for keeping your account secure and not disclosing your portal password to any third parties.
If you suspect your password may have been compromised, you must reset it immediately using the “Reset Password” function.
Course Access & Duration
Upon signing up to a course with us, you will be granted 12 months access to our online portal to complete the course. All courses must be completed in this time.
Access to the course will expire on the earlier of the following two events:
Upon expiry, the course is automatically archived.
Should you require additional time to complete your course, you must let us know as soon as possible. We may be able to arrange additional time to access a purchased course. It is your responsibility, as the learner, to request that your access be extended.
Access to the course, and our learning portal, will be suspended if any course fees fall into arrears. Any time lost due to account suspension resulting from payment arrears will not be added to the course/portal access duration.
Course Progression
You, as the learner, are responsible for scheduling and structuring your own learning. Our learning portal may generate reminders via email to remind you.
All modules of your course must be completed and submitted in the order prescribed by us and as directed by our learner portal.
All distance learning courses are self-directed. These courses do not include structured lessons or lectures by a tutor.
Tutor Support
Tutor support is available by pre-booked appoint or by email only
Assignments
All assignments you submit to us for grading must be your own work.
Submitted assignments may be checked with a range of plagiarism / artificial intelligence detection software and content found copied from other sources will be dealt with in line with our Plagiarism Policy, which is available in our learner portal and also via our website.
Any assignments generated, in full or part, by artificial intelligence software will not be accepted and will be dealt with in line with our Plagiarism Policy, which is available in our learner portal and also via our website.
Where assignments make reference to 3rd party sources, all source material must be clearly referenced.
Observed Evidence
Depending on the course being taken, there may be a requirement for observed evidence to be collated. This could include, but is not limited to, being observed in the workplace by a qualified person.
Where observed evidence is required, this will usually require an expert witness to carry out the observation. Expert Witnesses must be appropriately qualified in the respective subject area.
If you are unsure about these requirements, please speak to us before carrying out any observations.
Expert Witnesses must be able to demonstrate their competency in the subject area and should have at least 3 years’ experience in the role.
We require Expert Witnesses to provide details of their experience and qualification. This may be in the form of a CV and copies of their qualifications in the subject area. These should then be uploaded to the learner portal.
The decision on whether an Expert Witness is suitability experienced and qualified is judged by us and our decision is final.
Submitting Work for Grading
All work or assignments to be submitted for grading must be uploaded to our learning portal. Work or assignments will not be accepted by us via any other route, such as email.
When submitting your work for grading via the learning portal, you agree that the submitted work is to be grated and submitted work cannot then be amended or deleted.
All submissions of work, or assignments, will be time stamped and graded in the order received by us.
If an incorrect submission has been uploaded or input to the learner portal incorrectly, please contact us to discuss.
Grading
We aim to grade all submitted work and assignments within 5 working days. However, during periods of high volume we cannot always guarantee this. If this is the case, we will endeavour to keep you informed.
Upon grading of work or assignments, feedback will be made available via the learning portal, and you will be notified via email.
Course Completion
Courses will be considered complete when all constituent parts have been completed, graded and passed.
Following successful completion of a course, all work, assignment and portfolio evidence will be collated for the Awarding Body and an e-certificate will be ordered & issued.
E-certificates will be ordered using the personal details from photo ID uploaded to the learner portal at the sign-up stage.
E-certificates will be issued by email within 14 days of successful completion of the course.
E-certificates will only be ordered when courses have been paid for in full.
If a hard copy certificate is required, please contact us. Hard copy certificates may be available for a fee.
Course Changes
Learners may request to change from the initially purchased course to another course with us if it is identified that the course initially purchased is the wrong course for your needs.
Requests to change course must be made in writing to us at hello@purpleledge.com.
The decision as to whether to grant the request will be made by us and is final.
A fee may be charged to you to facilitate the move from the initial course to the new course and for any grading of work completed since the start of the initial course.
Upon acceptance by us of course changes, access to the initial course will be suspended immediately.
Where the initial course is cheaper than the new course, the balance of any fees must be paid before access is granted to the new course.
Where the initial course is more expensive than the new course, no refunds will be issued.
Cancellations & Refunds
If you wish to cancel your course, you must do this in writing using the following email address: hello@purpleledge.com. No other instruction will be accepted, such as verbal or via our website live chat function.
Upon course cancellation, access to the course will be suspended immediately and the learner account will be archived.
Refunds of courses already paid will only be made upon cancellation requests received within 14 days of registration.
Where courses are cancelled part way through completion, we may consider a pro-rata refund at an amount determined by us. Our decision is final.
Appeals & Complaints
All complaints will be dealt with via our Complaints Policy.
Our Complaints Policy is accessible via the learner portal and also via our website.
All appeals will be dealt with via our Appeals Policy.
Our Appeals Policy is accessible via the learner portal and also via our website.
Conduct & Behaviour
Abuse of staff will not be tolerated, whether written or verbal.
Abuse includes, but is not limited to, shouting, name calling, swearing or controlling behaviour.
The whole team at Purple Ledge are professional individuals and conduct ourselves as such. We expect the same courtesy from our learners.
Should conduct requirements not be met, learners may be removed from the course and no refund will be issued.
