Master effective communication in the workplace
 
Communication is a vital skill in every workplace. This course introduces learners to the communication cycle, key methods of communication and strategies for making interactions more effective.
 
Covering inclusive communication, active listening and how to overcome barriers, this short course helps individuals communicate clearly, respectfully and confidently in a variety of workplace situations.
 
Areas covered
The communication cycle and the process that takes place when we communicate
Different types of communication and methods  of communicating with others
What makes communication effective and some of the factors that can make communication less effective
The importance of inclusive communication
Strategies for overcoming barriers to communication and the consequences of poor communication
 
Who the course is aimed at
This course is suitable for employees, managers, and apprentices across any sector. It’s ideal for induction or refresher training and supports anyone looking to improve their everyday workplace communication.
 
Key details
Duration : 40 - 60 minutes
Assessment : Multiple choice questions
Certificated : Yes, via a Highfield Completion Certificate
Accreditation : The Highfield Online Training eLearning programme is accredited by Highfield