Deliver exceptional customer experiences
 
Good customer service is good for business - and essential to the success of any organisation. Whether you’re part of a business, a voluntary or charitable organisation, or delivering government services, providing high levels of customer service effectively and efficiently makes a real difference.
 
This engaging e-learning course helps learners understand what good customer service looks like and how to deliver it consistently.
 
It can be used as part of a Level 2 customer service qualification or as a stand-alone training course.
 
Areas covered
Customer service principles
Customers’ needs and expectations
Behaviour and interpersonal skills
Responding to problems or complaints
 
Who the course is aimed at
This course is suitable for anyone working in a customer-facing role across any sector.
 
It is ideal for staff, managers, and apprentices looking to build their customer service skills or work towards a recognised Level 2 qualification in customer service.
 
Key details
Duration : 2 - 3 hours
Assessment : Multiple choice questions
Certificated : Yes, via a Highfield Completion Certificate
Accreditation : The Highfield Online Training eLearning programme is accredited by Highfield