Making customer safety the priority
The Welfare and Vulnerability Engagement (WAVE) course is designed to equip individuals in customer-facing roles with awareness of vulnerability and their responsibilities towards customers.
It includes two key components: WAVE training, which provides knowledge on recognising and assisting vulnerable individuals, and the Ask for Angela campaign, enabling people in unsafe situations to discreetly seek help from trained staff using a code word.
Areas covered
- What is the WAVE programme?
- Key principles
- Defining vulnerability
- Recognising vulnerability
- Interventions
- Reporting and recording (vulnerability log)
- Spiking
- Ask for Angela
Who the course is aimed at
This course is designed for anyone working in a customer-facing role or licensed premises, focusing on identifying vulnerability and making appropriate interventions.
Key details
Duration : 45 minutes
Assessment : Multiple choice questions
Certificated : Yes, via a Highfield Completion Certificate
Accreditation : The Highfield Online Training eLearning programme is accredited by Highfield
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